For COD orders, a partial advance payment is required at checkout to confirm your order. This amount is non-refundable in case of non-acceptance or failed delivery.
International shipping charges are calculated at checkout based on your location.
We ship internationally. Charges are calculated at checkout.
Delivery typically takes 10–14 business days depending on the destination. Any customs duties, taxes, or import charges applicable in the destination country are the responsibility of the customer.
Once your order is dispatched, you will receive a message with your courier partner details and AWB number to track your shipment.
At Label Frow, each garment is made to order with care and attention to detail. For this reason, we do not offer refunds.
However, we do offer a 5-day easy exchange option for eligible products. Exchange requests must be initiated within 5 days of delivery through our Easy Exchange portal, available in the footer of our website.
We offer exchanges for both size and style, subject to availability. Once your request is submitted, you will be guided through the exchange process via our portal and a reverse pickup will be arranged.
The following are not eligible for exchange or return:
- Sale or discounted items
- Custom-made or personalised garments
- Gift cards
We follow strict quality checks before dispatch. If you receive a damaged, defective, or incorrect garment, please notify us within 24 hours of delivery with clear images or videos. Requests raised beyond this timeline will not be accepted.
We offer basic alterations in select cases, subject to feasibility. Most requests are best handled through our exchange process. Reach out to us on WhatsApp for assistance.
- Exchanges are subject to product availability
- Reverse pickup and exchange are processed only after approval
- Label Frow reserves the right to reject exchanges that do not meet quality standards