Label Frow
Elsa dress
Elsa maxi dress an ivory off shoulder gown ,a sleek body contouring gown featuring a ruched off shoulder bodice, sheer mesh waist panel, and softly draped hip detailing floor gazing skirt, this piece balances drama with minimalism.
Product information
Materials
Malai Lycra & Net Lycra
Care Guide
Hand Wash Cold
Dry Clean
Hang Dry
CAN I REFUND A GARMENT?
Our policy does not allow any refunds. Each garment is specifically made to order and
undergoes strict quality control checks. Although we offer exchange services. All Custom made order are Final Sale and can not be returned or exchanged
CAN I GET ALTERATIONS ON THE GARMENT?
Our policy allows our customers to ask for alterations in a garment In case of any fit issue.
An exchange is eligible when it is size-related and wants to exchange for a different size.
HOW CAN I EXCHANGE A GARMENT?
We offer a 3-day exchange window from the date of delivery. Requests must be raised within three days of receiving the order.All exchanges are processed via a credit note.The returned garment must be unused, unworn, with original tags intact and in its original packaging. Once received, the garment will undergo a quality inspection before approval.
Upon approval, a credit note will be issued for the product value only.
Please note that reverse pickup charges and new shipping charges will be deducted from the credit note amount before issuance.
The credit note can be used to purchase:Another size Or Another design of your choice
If the new product selected is of higher value, the price difference must be paid at checkout.
For the process Kindly Follow the steps-
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To be eligible for an exchange, your item must be in the same condition that you received it unworn or unused, with tags, and in its original packaging
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Send us an email within 5 business days of receiving the package on labelfrow@gmail.comor WhatsApp on +91 9136106649. If the number of days exceeds then the item will not be accepted.
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The team will revert with an email confirming the alterations along with shipping details.
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. Send the package to the address stated in the return email with 3 days from receiving a reply from us for the same .Please note the courier charges will be borne by the customer itself .
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Please note that we will not accept alterations for items marked as SALE.
WHAT TO DO IF THE GARMENT RECEIVED IS FAULTY/ DAMAGED?
We hold a strong quality check before shipping our orders, however in the case of any
damaged items, please inspect your order upon reception and contact us immediately if the
item is defective, damaged or if you receive the wrong item so that we can evaluate the
issue and make it right. Please help us understand it better by sharing pictures of the
damaged product.
EXCEPTIONS/ NON-REFUNDABLE ITEMS
Unfortunately, we cannot accept exchanges on sale/discounted items or gift cards or if the order has been customized for you